Strong duo: Vitoconnect and ViCare App

Smart heating control with intuitive tool

Simple plug & play installation, intuitive operation and lower energy costs - the ViCare App from Viessmann offers system operators an all-round carefree package for heating control. A system that receives the best ratings from users.

The small box measures only ten by ten centimetres. But it is indispensable for bringing heating to the Internet of Things. And to be able to offer both the installer and the system operator all the advantages of connectivity. The Vitoconnect is simply connected to the heating via cable. The system is ready for use within a few minutes and is compatible with both iPhones and Android smartphones. The information and data security of the module has been certified by the German Association for Electrical, Electronic & Information Technologies (VDE).

Almost all Viessmann oil and gas boilers installed since 2004 can be connected to the Internet via Vitoconnect. For heat pumps, the starting year is 2010, for heating systems for solid fuels 2016. This means that many existing systems can be retrofitted for remote control and maintenance. Current information on the compatibility of existing boilers can be found at: https://www.viessmann.de/de/viessmann-apps/vitoconnect.html

Save energy, reduce costs

Thanks to various quick dials such as "On the move" or "Very long warm" and individually adjustable switching times for each day, the temperature for up to three heating circuits can be adjusted via the ViCare App with just a few clicks - according to current requirements. This ensures significantly lower heating costs and at the same time greater comfort within your own four walls.

Optimal support

In addition to the temperature control options, Vitoconnect and a suitable App can also be used to monitor the correct operation of the heating system. A clear colour coding from green to yellow to red enables the system operator to check at any time whether maintenance is necessary or whether there is even a fault. If necessary, the ViCare App can be used to contact the responsible specialist tradesman directly.

After a one-time activation by the customer, the customer can use the Vitoguide web application to detect malfunctions at an early stage and always has access to all important system data. This allows many problems to be solved directly from the computer – another way of saving time and money. An additional advantage: Viessmann extends the warranty of all new heat generators connected to Vitoconnect from two to five years.

High customer satisfaction

More than a year after the launch of the digital control and service tool, the viewing rates are constantly increasing. User satisfaction also remains high. In the Apple and Google appstores, the Viessmann ViCare app is rated by over 500 people with maximum values between four and five stars. Here are a few statements from users:

  • "Actually, everything you need for remote control and it's sorted conclusively."

  • "Very good app, absolutely easy to install."
  • "Great app, works flawlessly and without problems. It's fun to control the heating while you're on the go."

An extensive expansion is planned for 2018, which will offer new possibilities for controlling and servicing the heating system and for linking it to other applications.

Advantages for market partners

  • Can be used in new and existing heating systems

  • Easy plug & play installation
  • Contact data can be stored
  • Fault analysis, determination of the spare part and online ordering

Advantages for operators

  • Comfort through intuitive operation

  • Save costs by simple adaptation of the heating system
  • Plant status always in view
  • If required, direct contact to the specialist company

February 2018

 1

Einfache Plug & Play-Installation, intuitive Bedienung und geringere Energiekosten – die ViCare App von Viessmann bietet

 2

Über die Vitoconnect Box wird die Heizanlage mit dem Internet verbunden.